Customer Satisfaction Questionnaire

Receiving your views on our service is extremely important to us.  All 10-15 minutes to complete this questionnaire.

	Full Name

	Title of Assignment

1.	What was the main purpose in inviting Accomplice to work with you?

2.	What benefits did you set out to achieve?

3.	What changed as a result of this piece of work?

4.	What expertise, if any, did you (or those involved) gain from working with Accomplice?

5.	To what extent did Accomplice:-
		Exceeded		Fully		Mostly		In Part		Not At All		Not required Not important
	show an understanding of your requirements?
	deliver the benefits you want?
	provide quality materials
	facilitate the event(s) or meetings well?
	set out clear summary report(s)?
	provide sufficient prompts and support to you?
	capture participant/delegate views in the evaluation?
	effectively handover / close the assignment?

6.	Which benefits were not achieved?  What prevented them from being achieved?

7.	How could Accomplice have improved its service to you?

The Future

8.

Would you like us to follow up on this assignment at a later date?

Yes

No

Perhaps

	What follow up would you like and when?

9.

Would you recommend Accomplice to a colleague?

Yes

Probably

Don't know

No

10.

Would you use Accomplice again?

Yes

Probably

Don't know

No

	In what sort of assignment(s)might Accomplice  be useful to you?

11.

Would you be prepared to discuss this feedback with Accomplice?

yes

no

12.

May we quote you in Accomplice information or publicity?

yes

no

Feedback

13.	Completion of this questionnaire
	How easy was it to complete this activity?	Easy		Quite Easy		Quite difficult		Difficult

14.	Please provide further comment, feedback and advice below

To print a copy of your response, select 'file' and 'print' from the main menu.

Then, press 'submit' to send a copy to Accomplice.

Thank you for your time and feedback.

©  www.accomplice.uk.com

d2_3-client satisfaction survey  (master)