Client Satisfaction Questionnaire

Your satisfaction with the service we provided is extremely important to us.  This questionnaire should take between 15 minutes to complete.

	Full Name

	Title of Assignment

	Date assignment  concluded

1.	What was the main purpose of this assignment? What did you set out to achieve?

2.	What benefits did you set out to achieve?

3.	What benefits did you achieve?

4.	What has changed as a result of this piece of work?

5.	What change has not happened that you want to?

6.	What other knowledge or expertise did you (or those involved) gain from working with Accomplice?

7.	With regard to this assignment, to what extent did Accomplice:-
		Exceeded		Fully		Mostly		In Part		Not At All		Not Applicable
	show an understanding of your requirements?
	deliver the benefits you want?
	provide quality delegate materials
	facilitate the event(s) or meetings well?
	set out clear summary report(s)?
	provide sufficient prompts and support to you?
	capture delegate views in the evaluation?
	effectively handover / close the assignment?

8.	To what extent was it important that Accomplice:-
		Extremely important		Important		Quite important		Very unimportant
	understood your requirements?
	delivered your objective?
	provided quality delegate materials?
	facilitated event(s) or meetings well?
	set out a clear summary report?
	provide sufficient prompts and support to you?
	capture delegate views in the evaluation?
	effectively handover after / close the assignment ?

9.	How could Accomplice have improved its service to you or others?

The Future

10.

It is Accomplice practice to follow up assignments especially to support or advise on any outstanding issues. Would you be happy for us to do this?

Yes

No

Perhaps

	Please add further information here including how and when you prefer us to contact you or issues you may wish to be addressed.

11.

Would you recommend Accomplice?

Yes

No

Perhaps

12.	Would you use Accomplice again in the future?
	Yes, I would use Accomplice again (please specify how in the space below)
	I need more information to know how I could use Accomplice
	I am not sure if I would use Accomplcie again
	No, I would not use Accomplice again

	In what sort of assignment(s)might you use Accomplice ?

Feedback on the Activity

13.	Completion of the Activity
	How easy was it to complete this activity?	Easy		Quite Easy		Quite difficult		Difficult

14.	Duration of the Activity
	How long did it take to complete this activity?	under 15 minutes		16-30minutes		30 minutes -1hr		over an hour

15.	Other Comments, Feedback and Advice

16.	Would you be prepared to discuss your feedback further with Accomplice?
	yes
	no

17.	May Accomplice quote you in information or publicity?
	yes
	no

To print a copy of your response, select 'file' and 'print' from the main menu.

Then, press 'submit' to send a copy to Accomplice.

Thank you for your time and feedback.

©  www.accomplice.uk.com

bd2_3-client satisfaction survey  (master)