Articles

The articles section features newly published articles written by Nicky Spencer as well as previously published items that we think you might be interested in.

We’re feeling stretched, but we must not snap

One colleague escapes redundancy to find his role is to continue but across three newly merged directorates. Two are placed at risk and seconded for six months to other organisations, one in a different sector. Another survives restructuring to find his responsibilities are now those once delivered by a team of six. People are shifting [...]

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Make the most of your transferable skills

You want to change career, secure a new role, position yourself for a job in a GP consortium or maybe move into a different sector. So you need to know how to identify, present and evidence your transferable skills. First make your own list. Start by reflecting on all your achievements to date, inside and [...]

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How to leave your job

If you are due to leave your job, whether for a new role or retirement, voluntary or compulsory redundancy, it’s essential to deal well with the practical, professional and personal issues around your departure.   Maintaining a positive attitude and being on your best behaviour will leave a lasting impression on your colleagues. You will [...]

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Make a personal business plan for recession

Inspiration on steering your career through a recession is peculiarly sparse. But by applying the plethora of business advice to your career you can create some useful tips. Three main principles emerge, all centre on taking control: of your direction, your investments and your emotions. Things you would want to do in good times but [...]

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Your reputation management

An executive hears reports of committee members’ behaviour, experience of an interview panel is relayed to a colleague, staff are overheard chatting about their team-mate – so it is that reputations are built. Reputation counts. A good one provides opportunities to do your job more easily, produce better results and generates rewards and progress in [...]

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Nicky Spencer on NHS innovation

If innovation was only about generating big ideas, then things would not be so challenging. But the real expertise comes in seeing our radical ideas successfully implemented and the benefits realised. Given our current failure rate, estimated by even the most modest commentators at more than one in three, managers should be aiming to see [...]

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Nicky Spencer on facing NHS changes

Unprecedented levels of change and uncertainty are facing us all. Whatever the scale, political or economic, sector or service, organisational or personal, everyone is awaiting or experiencing unrest. Many health service managers are anxious. Their challenge is to not only sustain but further improve service quality against growing demands with constrained resources and, for many, [...]

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Plan to succeed

Just a couple of hours’ strategic planning could propel your career into the fast lane. Nicky Spencer recommends ten simple steps to set you on course for your career goals. Do you know what you want to be doing in five years’ time? You should. A carefully crafted career plan can show you the way [...]

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Capturing customer needs

Knowing how to market your products and services is essential to business success. management consultant Nicky Spencer explores what marketing is and its value to healthcare bodies. Using marketing terminology in relation to the health service is more acceptable now than it has ever been. Many use the term “marketing” synonymously with selling, advertising or [...]

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Building a high performing team

Attention on world class organisations, productive services and talent management, together with a natural inclination to safeguard our own roles and careers, could leave a crucial building block neglected: the team. Though some appear to emerge spontaneously, the best teams are not built overnight. The challenge for health service managers is to build productive teams [...]

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